Shipping policy

Shipping Policy

Thank you for shopping with Key-shirt! We want to make sure your order reaches you safely and on time. Please read through the details below so you know what to expect.

Order Processing

Orders are processed within 1–3 business days of being placed. During peak periods or sales, processing may take a little longer — we appreciate your patience. Once your order has shipped, you will receive a shipping confirmation with tracking information (where available).

Custom orders require additional production time before they ship. If you placed a custom order, please allow extra time for production in addition to the standard processing window. We will keep you updated on your order's status.

Shipping Zones & Rates

United States (Domestic)

  • Free Shipping — Orders $99.00 and above
  • Shipping & Handling — $5.95 for orders under $99.00

Canada

  • Free Shipping — Orders $99.00 USD and above
  • USPS carrier-calculated rate — For orders under $99.00 USD, shipping costs are calculated at checkout based on your address and package weight.

U.S. Minor Outlying Islands

  • Free Shipping — Orders over $99.00 USD
  • Flat Rate — $5.95 for orders $99.00 and under

Rest of World

We ship internationally via USPS. Shipping costs are calculated at checkout based on your destination and package weight. International orders may be subject to customs duties, taxes, or import fees charged by your country — these are the responsibility of the recipient and are not collected or controlled by Key-shirt.

Tracking Your Order

Once your order ships, we will send you a confirmation email with your tracking number (when provided by the carrier). Please allow up to 24 hours after shipment for tracking information to become active. Tracking availability may vary for certain international destinations.

Questions about your shipment? Contact us at karen@Keysie.com.

Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout. We do not guarantee specific delivery dates, as transit times can be affected by carrier delays, weather, or customs processing for international orders.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us at Contact@key-shirt.org soon as possible so we can work with you to resolve the issue.

Returns & Refunds

Custom orders are nonrefundable. For all other items, please refer to our Return Policy for full details. Return shipping costs are the responsibility of the customer and are non-refundable.

Questions?

If you have any questions about your order or shipping, reach out to us at Contact@key-shirt.org — we're happy to help!